 |
|
|
 |
| |
|
|
|
| Responsive Knowledgebase 1.01 |
 Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
Here's an example:
A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message "Instruction at 0x780012f3 referenced memory at 0xaa000000". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.
You start RKB, and click the Add button. The Problem/Solution dialog appears and you type in both the reported problem and the solution.
One month later, another user calls in and says "Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes!"
You type "Orange" into RKB's Find box, press Enter, and the screen displays all the problems which have the word "Orange" in them.
You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem/Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.
You read the solution to the caller, and you're done.
To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions. |
|
|
|
437KB |
|
|
Demo |
|
|
49 |
|
|
Internet / Others |
|
|
Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 |
|
|
Responsive Software |
|
|
|
|
 |
|
|
|
|
|
|
| |
|
|
| Top Internet / Others softs |
|
![SMSManager]()
1)
SMSManager 2.2
This is the latest version 2
License:Shareware,
$ to buy Size:
0.21 MB
2)
Satellite Tv For Pc Pro 5.4.202
Watch of 3000+ Satellite channels free with our software!
License:Shareware,
$39.95 to buy Size:
2606KB
![hopster]()
3)
hopster 1.0.16
Bypass firewalls to chat with your friends and download files.
License:Freeware,
$ to buy Size:
1100KB
4)
Globe 7 4.0.0.0
Globe7 is a SIP based VoIP soft phone integrating SIP stack, Java and JMF.
License:Freeware,
$0 to buy Size:
20480KB
![X-Ray Image Maker]()
5)
X-Ray Image Maker V 1.0
Create Interactive Xray Images for the Web with this MultiMedia Development Tool
License:Shareware,
$37.50 to buy Size:
1,133KB
![Flash Movie Extract Pilot]()
6)
Flash Movie Extract Pilot 1.10
Extracts all cached flash movies
License:Freeware,
$19 to buy Size:
520KB
![MSN Name Tricks]()
7)
MSN Name Tricks 1.0
Get cool tricks for your MSN Messenger name!
License:Freeware,
$0 to buy Size:
25KB
![Rooster]()
8)
Rooster 0.95
Rooster – unique stand-alone adult entertainment search engine and browser
License:Freeware,
$0 to buy Size:
1213KB
![! Fanta Morph]()
9)
! Fanta Morph 1.0
morphing software for the creation of fantastic image morphing pictures and soph
License:Freeware,
$0 to buy Size:
5100KB
![Mizo - ICQSMS Companion]()
10)
Mizo - ICQSMS Companion 1.2
Send free SMS worldwide using an enhanced ICQ SMS sender.
License:Freeware,
$0 to buy Size:
524KB
|
|
|
| New Internet / Others softs |
|
1)
RSS Publisher 1.7
Totally Free Tool for Publishing RSS Feeds and Podcasts
License:Freeware,
$0 to buy Size:
993KB
2)
How to build a successful Website in 21 1.0
how to build a successful website in 21 days
License:Freeware,
$ to buy Size:
114KB
![Boingo Mobile for Nokia N800/N810]()
3)
Boingo Mobile for Nokia N800/N810 1
Boingo Mobile identifies hotspots and authenticates you with your Boingo account
License:Freeware,
$0 to buy Size:
685KB
![Boingo Mobile for WM5]()
4)
Boingo Mobile for WM5 b
Boingo Mobile identifies hotspots and authenticates you with your Boingo account
License:Freeware,
$0 to buy Size:
509KB
![North American Area Code Database (Basic Edition)]()
5)
North American Area Code Database (Basic Edition) October - December 2007
North American area codes NPA/NXX database one month subscription service.
License:Data Only,
$79.95 to buy Size:
25KB
![IP-Host Name Convertor]()
6)
IP-Host Name Convertor 1.1
Host Name -> IP and IP -> Host Name convertor (IPv4/IPv6)
License:Freeware,
$0.00 to buy Size:
5KB
7)
DNS4Me 5.2.0.3
DNS4Me, Affordable dynamic DNS service puts you in control of the Internet
License:Freeware,
$0.00 to buy Size:
1461KB
![Dekart SIM Manager]()
8)
Dekart SIM Manager 2.1
Mobile SIM card management software - create, edit and backup phonebook
License:Shareware,
$29.00 to buy Size:
1536KB
![iNetCalc]()
9)
iNetCalc 2.65
Internet connection speed meter and bandwidth monitor with ad-banners filter.
License:Shareware,
$24.95 to buy Size:
865KB
![AceaXe Plus Windows XServer]()
10)
AceaXe Plus Windows XServer 1.5
SSH XServer for Windows, Secure way to run Linux and Unix on Windows Desktop.
License:Shareware,
$199.00 to buy Size:
21607KB
|
|
|
|
|
|
 |
|
 |
|
